How we keep track
Every repair job, recorded from arrival to return.
We run our own repair management system, built in-house for our workshop. Each unit gets a job record that follows it from the day it arrives until it goes back to you.
Why it matters
Nothing depends on memory or loose paperwork.
Industrial repairs often wait on parts, come back for a second look or need to be explained months later to someone who was not involved. A notebook or a spreadsheet does not hold up to that.
So every job is kept in one system: what you sent us, what we found, what we replaced, how it was tested and when it left. Our technicians write to the same record as the work happens, not at the end of the week.
What the system records
One record per job, with its full history.
The main parts of a job record and what each one is used for.
Job record
A job number for every unit on arrival, with the equipment, model, serial number, your reference and the fault you reported.
Status tracking
Pending, Checking, Repairing, Testing, Done and Out, with the date and time of every change, so the current state of a job is always clear.
Repair log
Dated entries written by the technician doing the work: initial inspection, fault findings, waiting for parts, repair, testing and the closing report.
Parts and stock
Replacement parts are booked against the job and taken out of our stock records, so we know exactly what went into each unit.
Photos and test videos
Pictures of the fault, the repair and the test set-up are attached to the job and can be included in your report.
Equipment history
Each unit has its own history. If it comes back, the new job is linked to the earlier one, so we can see what was done before.
Parts purchasing
When a job waits for parts, the purchase request is linked to it and followed through ordering, delivery and receipt.
Service report
A PDF report for the customer listing the work done, the parts replaced and selected photos, generated from the job record.
A job, step by step
How a repair moves through the system.
The usual route. Jobs that wait for parts take an extra step before the repair.
01
Received
Job number created, unit and reported fault recorded.
02
Checking
Initial inspection, then the fault findings are logged.
03
Waiting for parts
Only when needed: purchasing is linked to the job.
04
Repairing
Component-level repair, parts booked from stock.
05
Testing
Power-on and function tests, with photos or video.
06
Done and returned
Closing report written, unit marked out to you.
What you get
Clear answers about your equipment.
Status when you ask
We can tell you where a job stands straight away. Customers with a portal account can follow the jobs we share with them.
A written report
You receive a report of what was found, what was replaced and how it was tested, for your own maintenance records.
History for repeat units
If the same unit returns, its earlier repairs are on record, which helps us diagnose it faster.
Your data kept private
Access is by login and role. A customer only sees jobs we have opened to them, and we never publish customer records.
Request for Quotation
Have equipment that needs repair?
Send us the details and we will open a job for it when it arrives.